Shipping Policy

Orders are processed and shipped from the Netherlands.

Processing

Orders are prepared as quickly as possible after payment has been successfully received.

During launches, high-demand periods or public holidays, processing may take longer than usual.

You will receive a shipping confirmation by email once your order has been dispatched.

Shipping Costs

Shipping costs are calculated based on the delivery destination and are shown during checkout before payment.

For orders within the Netherlands, free shipping may apply where indicated during checkout.

Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information where available.

Please allow some time for tracking information to become active after shipment.

Delivery Times

Delivery times depend on the destination and shipping carrier.

Any delivery estimate shown during checkout or after shipment is an estimate and cannot be guaranteed.

Delays caused by the carrier, customs, public holidays or other circumstances outside our control may occur.

Incorrect Shipping Address

Customers are responsible for providing a complete and correct shipping address during checkout.

If you notice an error in your address, contact us as soon as possible at info@elivore.com.

We will try to make changes before the order is shipped, but this cannot be guaranteed.

Lost or Damaged Shipments

If your order arrives damaged, or you believe your shipment has been lost, contact us at info@elivore.com with your order number and relevant information.

We will investigate the issue with the shipping carrier and provide an appropriate solution where applicable.

International Orders

International orders may be subject to local customs duties, import taxes or other charges depending on the destination.

Where these charges are not collected during checkout, they are the responsibility of the customer.

Contact

For shipping-related questions, contact:

ELIVORÉ
info@elivore.com